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FAQ

1. Is the price on your website including the shipping fee? Is there any other fees I will need to pay beside the price?

The price on our website is only for the item, not including the shipping fee. The total amount you will need to pay is: item cost+shipping fee, the tax or any other fees are included into the shipping fee already.



2. How to order?

The simplest and direct way is sending an email to Sales@BarcelonaChairFactory.com, with the information as below:
1) What items do you want to buy?
2) How many?
3) What color, leather, size, or any other special requirements?
4) What is your shipping address with zip code?

We will reply within 24 hours with the total amount, shipping fee and delivery time as well as other information. After your confirmation, we will send you the invoice as well as payment details, and make the shipment after your payment clears.

You can also register and login our website first, and follow the shopping cart to specify what items and how many you want to buy.
There is no payment processor installed on our website, so you will not be charged once you place the order. When you finish the shopping cart, your order details will be sent to us, we then contact you by email or SMS to confirm the total amount. After your confirmation, we will send you the invoice as well as payment details, and make the shipment after your payment clears.



3. What kind of shipping method do you use?

We use different shipping method for different items and different quantities.
For small items or small quantity, we will use airfreight.
For large items or large quantity, we will use seafreight.
No matter what shipping method will be used, it will be most economical and safe for delivery.
If you have an emergency, you need to contact us and specify the deadline, and extra fee will be needed for expedited service.



4. Do you deliver to Europe or other areas in the world?

Yes, we deliver worldwide.



5. What is the delivery time?

Usually we will dispatch parcel within one week, for some customized orders, we will need longer time to finish the products.
In most situation, shipping by air takes around 1-2 weeks to arrive. Shipping by sea takes around 5-8 weeks to arrive.
We will send you tracking No. and update you the shipping information.
You can also ask us at any time for the delivery status.



6. What kind of payment do you accept?

We accept various payment methods, such as Bank Transfer, Zeller, Credit card and etc.
But for this website, we haven't installed any payment gate, you will need to place the order first and we will contact you for payment details based on your order.



7. How can I get discounts or coupon?

You can click here to know our policy for Discounts and Coupons.



8. What is your return policy?

You can click here to know our return policy.



9. Can I request color swatches?

Yes, we offer regular color swatch and full color swatch to different customers based on their different buying requirements. You just need to contact us to request.