White List

White List

Why Empty feedbacks?

For quite a long time, we have left this part-the feedbacks from our real customers-empty, because for one reason, we are too busy with our productions and transactions.

For the second reason, we never want to fabricate good reviews on our website to induce people just as many sellers do.

If we want to show you the real feedbacks, we will disclose all the authentic proof, including the communications via emails, text messages, the shipping sheet and tracking details which can all be verified via shipping website, such as UPS or USPS, as well as pictures and etc.

Because of this "truth" principle, "feedbacks from customers" column has been a huge project, which means, after our sales respond to 300+ emails everyday, following all the ongoing orders, we need to work overtime to collect related data of feedbacks and sort out.

Why disclose real transaction?

We disclose some of transactions with customers as below, with 3 exact purposes:

First, to show you our authentic transactions procedures with our customers, within which you can see how we double check with our customers to avoid possible mistakes, and how to solve problems in the transactions, such as parcel missing in the shipping due to war, how to do when customers bought the wrong items and etc. We have a strict process code with all transaction to prevent any possible mistakes. Thus to let you know about the real transaction, you can understand why we will send you email double checking with you again and again, and how you can do when there is something happen during the transaction.

Second, to show you the true stroies between us and our customers, within which there may be petty quarrels, misunderstandings, distrusts, impatiences, but after communication, we finally understand each other and together make a successful dealing.

Third, to record the touching moments between us and our customers. With those nice people, selling and buying is not just an exchange of money and products any more, but actually a great journey to enjoy beautiful feelings and emotions from human beings. We care about them, they love us. Money has been never the motion of our work and efforts, you are.

You can keep the attention

The list will be updated all the time.

1. Feedback from Matthew
2. Feedback from Paula
3. Feedback from Jonathan
4. Feedback from Derek
5. Feedback from Hugo
6. Feedback from Joan
7. Feedback from Sergio
8. Accessories missing?
9. Extra cost will do the trick
10. If we find what you have ordered will not work for you
11. Feedback from Paul
12. Reported the arrival
13. Deny the order
14. Talk to the mail man
15. You shall never use water to clean real leather
16. Change the combined shipping
17. Ordering Repeatedly
18. Broken package doesn't mean damages on the product inside
19. Tracking for Analucia
20. From skeptical to mutually trusted
21. Totally worth the wait
22. Help customers understand the shipping situation
23. You may miss our email
24. No container in China while seaport congestion in US
25. Arrival report from Paul
26. Finally arrived
27. Tracking for Adair
28. Tracking for Aline
29. Feedback from Brett
30. Let us know the arrival
31. Feedback from Allegra
32. Ships stuck outside the seaport of US
33. What if the tracking shows delivered but you doesn't get the parcel
34. Make our days
35. Use a private driver too
36. Use a private driver
37. Disclosing fully and in time
38. We understand your anxiety
39. Try the best to find a solution
40. Sometimes we would make a mistake
41. Gunjan is so affable
42. Double checking shipping address
43. Very sadly she didn't reply us any more
44. The tiny cracking in plywooden product is inevitable
45. Why we only offer set quantity NOT drop buying any more
46. Hard rubber will split
47. Arriving on time
48. You can not change the delivery time or set a deadline causually
49. velcro problem
50. Working with Nice Woman Jessic
51. Double Checking Before Shipment
52. We will track for you to ensure you get the parcel
53. Why do we ask you to leave the cell phone
54. Wrinkles and grades
55. Why we double check with you about shipping info
56. Finally someone realized that
57. a smooth dealing with Nancy
58. a faint sunshine
59. Steve sent us twice to let us know his order arrived
60. Seaports were chocked during July of 2020
61. A little more understanding and patience will bring no disappoitment
62. Parcels via UPS and USPS would be looted
63. Bernadette purchased some wrong size
64. Thanks a million too for letting us know
65. Thank you for your huge understanding and support during Covid
66. Signature can not be waived for high-valued parcels
67. Arrived 2 weeks ago
68. Feedback from Grace
69. Petty quarrels exist real dealings
70. The roses in her hand,the flavor in mine
71. We will help for any install problems
72. If we can not offer then refund
73. Always appreciate for the requests to leave positive feedbacks
74. What if your parcel is returned due to No Recipient?
75. What if the item arrived with damages
76. A simple Customization for wassily straps
77. Once felt risk from a happy customer
78. Yes, the PU is great
79. Soft fire makes sweet malt
80. Straps missing, but resent to Justin
81. A successful customization for Robin
82. Feedback from Sam Frank
83. Kathrine ordered some lamps
84. Feedback from Sean C
85. Typhoon caused parcel missing for Scot
86. 10 months delay for Harendra
87. Feedback from David Peacock
88. Checking with Melissa about the arrival
89. Craig wrote good reviews for us voluntarily
90. Laura purchased the wrong color
91. No Authorized Recipient for Mike's order
92. Quick dealing with James
93. Multiply delays of Blue's order
94. Smooth transaction with Max
95. Smooth transaction with Regan
96. 需要同时修改forever maintenance policy的相关数据
97. Technical question from Rip
98. Double checking several times with Marco to ensure he got the satisfying table lamp
99. Albert helps us with website English voluntarily
100. Film Project for Twenty First City
101. Office Project for Atlanta West Dentistry
102. Restaurant Project for Reaching Quiet
103. Home Project for Noah Kaufman

We also thank all the customers who tried to save us from those fake bad reviews online

Some posted their buying experience from us in the forum some years ago when the fake bad reviews aroused on the scam review website.
(unfortunately fatwallet forum was shut down on 2017, but we still wanted to record this as commemorating those hard days when we were attached by the evil acts of fake online bad review while a customer came up with his true experience to help us to clarif the truth.)

Some posted in their blog:

Some recommended in their business webpage:

Since 2012, our business has been in a very steady increase, and because we have been too busy, we stopped collecting those recommends and information about us.
We sincerely thank all the customers who have been there for us, the justice and kindness you have showed are the lights during the darkness, and we will never forget about that.